General Sales Conditions

Article 1: This contract is intended for the exclusive use of the reservation of stays in guest rooms approved by the departmental or interdepartmental office territorially competent on behalf of the National Federation of Gîtes de France. In no case, shall the National Federation of Gîtes de France be liable for the use of its contracts by third parties or for non-tourist purposes. The best reception will be reserved for guests. The owner undertakes to personally provide their welcome with all desirable attentions to facilitate their stay and knowledge of the area.
Article 2 – Length of stay: The customer signing this contract concluded for a fixed period cannot under any circumstances rely on any right to maintenance in the premises.
Article 3 – Conclusion of the contract: The reservation becomes effective once the client has sent to the owner a deposit of 30% of the total amount of the price of the stay with a minimum of one night per room withheld or confirmed by email booking Made by the customer. Prices include all charges according to the description, excluding tourist tax.
Article 4 – absence of withdrawal: In the case of reservations made by post, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with Article L121-20-4 of the Consumer Code relating in particular to Provision of hosting services provided at a specific date or time.
Article 5 – cancellation by the customer: Any cancellation must be notified by letter, or email addressed to the owner.
A) Cancellation before the start of the stay: if the cancellation occurs more than 21 days before the beginning of the stay, the deposit remains with the owner. If no deposit has been paid at the time of booking, the 30% that could have been requested remains due. The guest will send to the owner of the guesthouse a check of 30% of the reservation with a minimum of one night per room retained.
B) If the cancellation occurs less than 21 days before the beginning of the stay, the deposit remains with the owner who will also ask for the balance of the price of the stay.  If no deposit has been paid at the time of booking, the entire stay is due increased .  The customer therefore authorizes the owner to use the credit card used to block the reservation in order to make the payment of the total amount of the stay for all rooms deducted or the balance if a deposit has been paid.
C) If the client does not show himself before 7 pm on the day scheduled for the beginning of the stay, this contract becomes null and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of the stay . If no deposit has been paid at the time of booking, the entire stay is due. The customer therefore authorizes the owner to use the credit card used to block the reservation in order to make the payment of the total amount of the stay for all rooms deducted or the balance if a deposit has been paid.
D) In ​​the case of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner.
Additional unused benefits will be reimbursed. Article 6 – Cancellation by the owner: When the owner cancels the stay before the start of the stay, he must inform the customer by registered letter with acknowledgment of receipt. The customer will be refunded immediately of the sums paid.
Article 7 – Arrival: The customer must arrive on the specified day and at the times mentioned in the present contract. In case of delayed or delayed arrival, the customer must inform the owner.
Article 8 – payment of the balance: The balance is to be settled at the arrival at the owner.
Consumption and additional services not mentioned in this contract will be paid at the end of the stay to the owner.
Article 9 – visitor’s tax: The visitor’s tax is a local tax which the customer has to pay to the owner who then pays it back to the State Treasury.
Article 10 – use of premises: The customer must respect the peaceful character of the premises and make use of it in accordance with their destination. He commits himself to make the rooms in good condition.
Article 11 – capacity: This contract is established for a specific number of persons. If the number of customers exceeds this number, the owner is able to refuse the additional customers. This refusal can under no circumstances be considered as a modification or a breach of the contract at the initiative of the owner, so that in case of departure of a number of customers greater than those rejected, no refund can be envisaged.
Article 12 – Animals: This contract specifies whether or not the client can stay with a pet. In case of non-compliance by the customer, the owner can refuse the animals. This refusal can under no circumstances be considered as a modification or a breach of the contract at the initiative of the owner, so that in case of departure of the customer, no refund can be envisaged.
Article 13 – Disputes: Any complaint relating to the state of the premises must be submitted to the departmental or interdepartmental office of the Gîtes de France within three days of the beginning of the stay. Any other complaint relating to a stay must be addressed by letter, as soon as possible to the departmental office of the Gîtes de France, competent to issue a proposal in favor of an amicable agreement. These provisions do not prejudge any legal action taken by the client or the owner.