Terms and Conditions
Article 1: This contract is intended for the exclusive use of booking stays in guest rooms approved by the departmental or interdepartmental authority competent in the name of the National Federation of Gîtes de France. Under no circumstances shall the National Federation of Gîtes de France be held liable for the use of its contracts by third parties or for non-touristic purposes. The best welcome will be reserved for the hosts. The owner commits to personally ensure their reception with all desirable attentions to facilitate their stay and the knowledge of the region.
Article 2 – Duration of the stay: The client signing this contract concluded for a fixed term may not under any circumstances invoke any right to remain in the premises.
Article 3 – Conclusion of the Contract: The reservation becomes effective once the customer has sent a deposit of 30% of the total price of the stay to the owner, with a minimum of one night’s stay per reserved room. Prices are inclusive of all charges as per the descriptive sheet, excluding the tourist tax.
Article 4 – No Right of Withdrawal: For reservations made by mail, by phone, or online, the tenant does not benefit from the right of withdrawal, in accordance with article L121-20-4 of the Consumer Code relating in particular to accommodation service provisions provided on a specific date or according to a determined frequency.
Article 5 – Cancellation by the client: Any cancellation must be notified by letter or email addressed to the owner. a) Cancellation before the start of the stay: if the cancellation occurs more than 30 days before the start of the stay, the deposit will be refunded by the owner, deducting bank fees. b) If the cancellation occurs less than 30 days before the start of the stay, the deposit remains with the owner, who will also request payment of the balance of the price of the stay. If no deposit has been made at the time of booking, the full amount of the stay is due. The client therefore authorizes the owner to use the credit card that was used to secure the booking to charge the total amount of the stay for all reserved rooms or the balance if a deposit has been paid. c) If the client does not show up before 7 PM on the scheduled start date of the stay, this contract becomes null and the owner may dispose of their guest rooms. The deposit remains with the owner, who reserves the right to claim the balance of the price of the stay. If no deposit has been made at the time of booking, the full amount of the stay is due. The client therefore authorizes the owner to use the credit card that was used to secure the booking to charge the total amount of the stay for all reserved rooms or the balance if a deposit has been paid. d) In the case of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner. Unused additional services will be refunded.
Article 6 – Cancellation by the owner: If the owner cancels the stay before it begins, they must inform the client by registered letter with acknowledgment of receipt. The client will be immediately refunded the amounts paid.
Article 7 – Arrival: The client must arrive on the specified day between 5 PM and 7 PM. In case of a late or delayed arrival, the client must notify the owner.
Article 8 – Breakfast Service: Breakfast is served between 9:00 AM and 10:00 AM in the dining room or on the terrace if the weather permits.
Article 9 – Departure: The check-out time for rooms is set for no later than 11:00 AM.
Article 10 – Balance Payment: The balance is to be settled 30 days before the start of the stay. Any additional services and consumptions not mentioned in this contract are to be paid to the owner at the end of the stay.
Article 11 – Tourist Tax: The tourist tax is a local tax that the client must pay to the owner, who then forwards it to the public treasury.
Article 12 – Use of the premises: The client must respect the peaceful nature of the premises and use them in accordance with their intended purpose. They agree to return the rooms in good condition and to follow the community living rules “Common Sense Reminders for Community Living“.
Article 13 – Capacity: This contract is established for a specific number of people. If the number of clients exceeds this number, the owner has the right to refuse additional clients. This refusal cannot, under any circumstances, be considered a modification or termination of the contract initiated by the owner, so in the event that a number of clients greater than those refused depart, no refund can be considered.
Article 14 – Animals: This contract specifies whether the client can stay in the company of a pet. In the event of non-compliance with this clause by the client, the owner may refuse pets. This refusal cannot in any way be considered as a modification or termination of the contract initiated by the owner, so that in the event of the client’s departure, no refund can be considered.
Article 15 – Disputes: Any claim regarding the inventory must be submitted to the departmental or interdepartmental branch of Gîtes de France within three days following the start date of the stay. Any other claim related to a stay must be sent by letter, as soon as possible, to the departmental branch of Gîtes de France, which is competent to make a proposal for an amicable settlement. These provisions do not prejudice any possible legal actions brought by the client or the owner.
Article 16 : Loi RGDP : Lors de la réservation d’un séjour dans notre établissement, votre nom, prénom, adresse, email et téléphone, nommé ci-après « données » sont collectées afin d’établir une facture en fin de séjour. Ces données sont gardées après votre départ à des fins commerciales et de newsletters. Cet usage est strictement réservé aux Hauts de Sauliès. Les données ne sont et ne seront jamais données à une tierce personne. En acceptant nos conditions générales de vente vous acceptez que les Hauts de Sauliès garde ces données et communique avec vous par email sur notre activité. À tout moment vous pouvez demander le retrait de vos données de notre fichier. Ceci sera effectué dans les 24 heures suivant votre requête et vous recevrez une confirmation par email de leur suppression. Notre fichier de données est en conformité avec les recommandations de la CNIL.